Frequently Asked Questions

Where do you ship from?

We ship from Edmonton, Alberta

Currently we only deliver across Canada.
Is local pick up or local delivery available?

Not right now... maybe in the future.
Shipping & Delivery

All of our products are made to order and shipped immediately after your order is complete.

  • Production time is typically 4-6 business days
  • Shipping times vary based on location and shipping method
  • Canada: 2-5 business days

Delivery times are estimates and may be affected by carrier delays, or peak seasons.
Material & Care
Material:

100% Cotton T-Shirt and Hoodie

Care:

Machine Wash Cold With Like Colours
Use Mild Detergent; No Bleach
Tumble Dry Low Or Hang To Dry
Cool Iron If Needed
Do Not Dry Clean
Color & Mockup Disclaimer

Please Note:

Product images are digital mockups created to help visualize the final design. Actual shirt placement, size, and colors may vary slightly depending on garment size, monitor settings, lighting, and the unique characteristics of each vinyl material. We do our best to ensure every product closely matches the design shown.
What is the Best Way to Contact You?

You can reach us at freakdesigns@telus.net

We’re always happy to help and aim to respond as quickly as possible.
Payment Methods

We accept secure online payments through our checkout.

Available payment methods may include:

  • Major credit and debit cards
  • Digital wallets (such as Apple Pay or Google Pay)
  • Other options shown at checkout

All payments are processed securely. We do not store your payment details.
What Size Should I Order

Please refer to the size chart on each product page before ordering.

Because all items are made to order, we’re unable to offer size exchanges. If you’re between sizes or prefer a more relaxed fit, sizing up is usually a safe choice.
Don’t see your size?

Contact us! Additional sizes may be available by request. We’d be happy to check availability for you.
Can I Cancel My Order

Orders can only be canceled before production begins.

Once an order is in production or has shipped, it cannot be canceled, as it is printed specifically for you.

If you need to request a cancellation, please contact freakdesigns@telus.net immediately after placing your order and include your order number.
Can I Add or Change Items After Ordering

We begin production shortly after an order is placed.

Because items are made to order, changes or additions are usually not possible. If you notice an issue right away, contact us as soon as possible — changes are not guaranteed.
Returns & Exchanges

Because all our products are made to order, our return policy is slightly different.

We DO NOT accept returns or exchanges for:

  • Wrong size ordered
  • Change of mind
  • Incorrect color or style selection

We DO accept returns or exchanges for:

  • Wrong sent items
  • Items with defects
  • Damaged items

To Qualify:

  • Contact us within 7 days of delivery
  • Include your order number
  • Provide clear photos

Contact us at freakdesigns@telus.net to see if you qualify.